Verizon launches Usage Controls, kiddies groan in dread

Read - Chaperone
Read - Usage Controls



T-Mobile may have once been able to bank on J.D. Power's customer care survey to bolster its bag of bragging rights, but it looks like that's no longer the case, as Verizon has now finally edged it out, following a similar shift in J.D. Power's retail sales satisfaction survey last year. Not only that, T-Mobile actually fell to third place, behind Verizon's merger-mate Alltel. There isn't much of a spread between the top-ranked companies, however, with Verizon snagging a score of 103, Alltel scoring 102, and T-Mobile garnering a respectable 100. Only Sprint Nextel, which got a lowly 79, scored below the industry average. Among the other tidbits to be found in the survey, which included more than 11,000 respondents, is the fact that customers spent an average of 4.4 minutes on hold with customer service, a jump of 34% from the previous survey, while 49% of all wireless customers said they called in for help at least once, a minor uptick from the 47% reported last time around. That, J.D. Power says, is at least partly due to the "increasingly complex" wireless phones and services available nowadays.

There aren't exactly all that many details left to announce, but Verizon has just gotten official with its late to the party Visual Voicemail service which, for the time being at least, is only available on the LG Voyager. As we had heard previously, the service will run you an extra $2.99 per month on top of your usual bill, and you'll be able to store up to 40 messages for 40 days, with an option to create up to 10 greetings and 20 distribution lists. Unfortunately, Verizon didn't take the opportunity to announce any firm plans for a roll-out to any of the other phones supposedly in line to get the service, with it only going so far as to say that additional devices will be getting it in the "coming months."
It's taken more than a year, but Verizon has just officially announced that it has completed its purchase of Rural Cellular, which you may also know by its business name, Unicel. This latest announcement follows a conditional approval from the FCC earlier this week, which required one of the two companies to sell licenses in six markets in order to "improve competition" -- a compromise Verizon seems to have been more than willing to accept. All told, Verizon will be forking over $2.66 billion in cash and assumed debt for the company, which will increase its customer base by more than 625,000, and expand its coverage area by 4.7 million people, including markets in Maine, New Hampshire, Massachusetts, Alabama, Mississippi, Minnesota, North Dakota, South Dakota, Wisconsin, Idaho, Washington and Oregon.
Say what you will about PETA's beliefs, but if there's one thing that group proves, it's that there is power in numbers. Verizon Wireless had been fairly adamant that it would continue airing its pit bull ad for the LG Dare -- which shows a pair of the dogs chained up in a junkyard guarding heaps of metal and a misplaced handset -- but after PETA issued an "action alert" that triggered 7,000 emails to the outfit's CEO, its tune changed. For those longing to waste another 30 seconds of their life watching the spot that will never again air on the small screen, click on past the break.
Verizon Wireless announced its intentions to snap up Rural Cellular way back in July of last year, and as these things tend to go, it has taken a full 13 months for the FCC to green light the deal. Said agency has just issued a "conditional approval" for the acquisition, but it noted that one of the companies will be required to "sell licenses in six markets in order to improve competition." More specifically, the outfits will have to "shed licenses in several parts of Vermont, one area of New York state and two areas of Washington state." Nothing too earth-shattering, but it's good to see the books (almost) closed on this one.
There's no doubt that both of HTC's forthcoming handsets (yeah, the Touch Diamond and Touch Pro) are coming to Sprint and Verizon. What we're still curious about, however, are the respective launch dates and the eventual names. phoneArena has it that the Touch Diamond will go by HTC Victor on Sprint and HTC Diamond on Verizon, with the former packing a slightly speedier CPU, an aluminum frame, accelerometer, 4GB of internal memory and EV-DO Rev. A support. As for Verizon's, expect it to boast half the RAM (128MB), a wimpier CPU, microSD expansion slot and a stainless steel frame. Moving on, we're told that the Touch Pro will be rechristined HTC Herman for Sprint and HTC Raphael (nice to re-meet you!) for The Network. Finally, we're clued in on a September 2nd release date for Sprint's Victor, while the Herman is expected a month later. As for Verizon? It'll probably be 30 or so days behind in both instances thanks to a presumed exclusivity agreement with its nemesis. Get all that?




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