Peek: the handheld that does e-mail, and only e-mail
[Via Silicon Alley Insider]



T-Mobile may have once been able to bank on J.D. Power's customer care survey to bolster its bag of bragging rights, but it looks like that's no longer the case, as Verizon has now finally edged it out, following a similar shift in J.D. Power's retail sales satisfaction survey last year. Not only that, T-Mobile actually fell to third place, behind Verizon's merger-mate Alltel. There isn't much of a spread between the top-ranked companies, however, with Verizon snagging a score of 103, Alltel scoring 102, and T-Mobile garnering a respectable 100. Only Sprint Nextel, which got a lowly 79, scored below the industry average. Among the other tidbits to be found in the survey, which included more than 11,000 respondents, is the fact that customers spent an average of 4.4 minutes on hold with customer service, a jump of 34% from the previous survey, while 49% of all wireless customers said they called in for help at least once, a minor uptick from the 47% reported last time around. That, J.D. Power says, is at least partly due to the "increasingly complex" wireless phones and services available nowadays.
mocoNews is reporting that T-Mobile is getting ready to throw its sacred content deck wide open to all interested parties, adopting an App Store-esque model that lets Joe Developer submit his apps straight to the carrier. Once an application is approved, it'll be made available on the deck in order of popularity with no unnecessary fiddling on T-Mobile's part (good for them), and here's where it gets really interesting: the exact details of the revenue share depend on the intensity of the app's data consumption. The more bits an app gobbles up, the more money T-Mobile will take, meaning that developers will be helping to pick up the slack for its generously-priced unlimited data plans offered to subscribers. For what it's worth, devs currently testing the system say that the shares are still very generous even with the sliding scale in place -- and because the content deck will be available across T-Mobile's entire range of products regardless of platform, Java-based applets that are relatively platform independent could nab sales from nearly all segments of T-Mob's 30-plus million subscriber base. Sounds cool, but we're sure the devils are in the details; either way, it should be interesting to see what they've managed to cook up by the time it apparently kicks off this fall.
Apparently feeling a little celebratory after negotiating lower wholesale rates for voice and data, British MVNO Virgin Mobile has said that it intends to start offering broadband data cards some time in the fourth quarter of the year. In the UK, Virgin operates on top of T-Mobile's wireless backbone, so customers of the new data service should have a pretty nice HSDPA footprint with which to work -- a totally upside-down version of the US picture, where Virgin uses Sprint, offers no data cards (hell, they barely admit the existence of data on their handsets), and rocks CDMA to the core. Weird how the world works sometimes.
We hate it how every cellphone we ever use seems to induce sudden hearing loss in our right ear, vertigo, and loss of equilibrium, among a host of other malaises, and we've always wished someone would stand up, take a stand, and finally stick it to the man. Well, that courageous soul has finally come out of the woodwork, and his name is Michael R. Bennett of California. He claims to be suffering from all sorts of mysterious problems stemming from his use of a Moto and Sammy, which he says were improperly and unsafely designed -- a fact that the companies then tried to cover up. If you want to call the Alexander "improperly designed," we wouldn't disagree, but we don't think that's where this guy is going with this lawsuit, which also names his carrier T-Mobile as a defendant for good measure. We'll anxiously be awaiting the result of this one while yakking it up on our Sidekicks and wallowing in a vertigo-induced stupor on the floor here. Seriously, don't mind us.
Seems like just yesterday we were huddled in excited discussion over what sort of equipment Motorola had to contribute to the Hiptop world, and if you've blinked recently, you may have missed it altogether. The Sidekick Slide has now been dropped from T-Mobile's lineup -- likely in response to the recent release of the Sidekick -- now moving on to join the iD in Danger purgatory. Stock of Moto's sole Danger-powered handset has already dried up online; the carrier tells us that there should still be "limited quantities" in stores across the land, but there's no telling how long that's going to last, so get 'em while you can -- if you're into that sort of thing.
It's starting to sound like a broken record, and for American carriers, that's a good thing: there are plenty of new subscribers hopping on board, and they're doing more mobile browsing than ever before. T-Mobile added about 668,000 net subscribers in the second quarter -- down from nearly a million in the first, but hey, net new subs are a good thing any way you look at it. Those adds now put T-Mobile at about 31.5 million customers in total, a distant fourth behind AT&T, Verizon, and Sprint (less than half of either AT&T's or Verizon's base, in fact). As number one and number two both reported, there's been a huge jump in data revenue year over year -- 31.5 percent, to be exact, with much of the cash flowing from messaging services. Feeling a little left out of the new subscriber party here, Sprint?





Other Weblogs Inc. Network blogs you might be interested in: